Training Tools

The following tools, games, and activities can be used by organizations for trainings and workshops.

• New video educates consumers about COVID-19 vaccine fact and fiction
  We've produced a new video to help dispel vaccine myths and to equip community educators with one more tool for use in their community education efforts.
• Resources for Learning About Scams
  This two-page handout outlines resources for learning about scams.
• Consumer Action reaches Spanish-speakers through print and TV coverage during COVID
  Consumer Action's diverse, multilingual staff regularly works with local, national and ethnic media to bring attention to key consumer issues, expose anti-consumer practices and warn consumers about the newest scams to look out for.
• After a Disaster: ID Theft, Scams and Insurance (Presentation)
  Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster.
• Using FinTech to manage money? You need to watch this
  

  Consumer Action recently announced that we will be distributing videos (in both English and Spanish) to low- and moderate-income (LMI) consumers on how to use financial technology (FinTech) to improve financial health. The helpful and timely videos are available for free viewing on Consumer Action’s website and YouTube channel.

• Resource Sheet: Serving Older Veterans: An Introduction to Veterans Benefits
  Senior Veterans may be eligible for a wide-variety of benefits available to all U.S. military Veterans. Veteran's benefits include disability compensation, pension, education and training, health care, home loans, insurance, vocational rehabilitation and employment, and burial.
• Coping with COVID-19: From housing, to health care, to rebooting your savings
  

  Earlier this year, when it became clear that the coronavirus pandemic would profoundly affect our lives, raising daunting challenges for consumers across the country, Consumer Action launched our COVID-19 Educational Project. Approximately six months into the year-long effort, we’ve just published our sixth fact sheet in the project’s “Coping with COVID-19” series.

• Protect Yourself Against Common Financial Scams
  
• Money Management 1-2-3: How financially savvy are you?
  Community educators presenting one or more parts of the Money Management 1-2-3 module can use this game as an ice-breaker and a training tool. Change the questions as needed to match your lesson plan and audience.
• Pop Quiz! What are your rights under the Fair Debt Collection Practices Act?
  Take this quiz on knowing your rights as a debtor
• Teaching Adults: Making Your Training Stick (PowerPoint Slides)
  Consumer Action's free slide presentation focuses on different "learning styles" to help you reach all the adults who attend your trainings.
• Finding the Right Job Training School Reference/Resource Sheet
  This trainer’s reference/resource sheet corresponds to part two of Consumer Action’s Finding the Right Job Training School module. The sheet can be reproduced freely for educational purposes.
• Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors
  
• Practical Money Skills
  
• Commonwealth (formerly Doorways to Dreams Fund)
  
• Consumer Action YouTube Channel
  The Consumer Action YouTube Channel features short educational videos and webinars.
• FTC ‘OnGuard Online’ digital resources
  The FTC's OnGuard Online site offers free videos and other resources you can use to educate people young and old about digital communications.
• Financial Services Pre-Training Assessment
  A PDF form that can be used to assess participants’ experience with bank accounts and banking services before they participate in an education seminar.
• Bilingual activity for workshops on online privacy
  This classroom activity can be reproduced freely for educational purposes
• Identity Theft and Internet Safety Resource Sheet
  This Identity Theft and Internet Safety Resource Sheet can be reproduced freely for educational purposes.
• Homebuyer Resource Sheet
  This Homebuyer Resource Sheet, which contains state and federal home-buying resources but also resources specific to Los Angeles (CA) City and County, can be reproduced freely for educational purposes.
• Easy-to-print ID theft fact sheets for your trainings
  Consumer Action's outreach and training staff has developed some handouts to help you convey information about various forms of ID theft to your clients and workshop participants. They are free and can be downloaded and printed in the quantities that you need.
• 12 Tips for Good Credit - Class Activity
  The "12 Tips for Good Credit" learning activity is based on material covered in the MoneyWi$e Good Credit and Improve Your Credit modules.
• Managing Your Money Worksheets
  These worksheets can be used in trainings and classroom settings.
• Saving to Build Wealth - Note-Taking Guide
  This guide can be used in trainings and classroom settings.
• Financial inclusion reference/resource list
  This two-page handout outlines resources to educate and encourage consumer clients about why they should be part of the mainstream financial services system.
• Digital Dollars Class Activity - Facts you should know
  The "Facts you should know" learning activity, part of the Digital Dollars module on online banking, mobile banking and mobile payments, is based on material covered in the first half of the module's lesson plan.
• Credit Resource Sheet available for trainings
  Santiago, a Consumer Action community outreach manager, developed a new resource sheet to help trainers get valuable information into the hands of credit workshop participants.
• Resources for Good Credit
  This two-page handout outlines resources for building and improving credit.
• Digital Dollars Quiz Game
  The lively Jeopardy-style Digital Dollars quiz game is a fun and educational tool you can use in your trainings on safe mobile and online transactions.
• Cell Phone training manual
  Consumer Action's free backgrounder guide can help you prepare to educate your clients about wireless phone.
• Digital Dollars mobile/online banking lesson plan
  As more daily tasks, from shopping and banking to working and socializing, get done on a computer or mobile device, the opportunities and the potential threats increase. Help your clients understand how to stay safe when they conduct these activities.
• Check it Out! Reports & Scores Quiz
  A PowerPoint quiz game called "Check it Out!" designed to teach about consumer credit and specialty reports and credit scores.
• Credit Card Shuffle Activity
  Teach how to use credit cards wisely with this game developed by Consumer Action's trainers.
• 12 Credit Card Facts Quiz (Activity)
  Give participants in your workshops a chance to test their knowledge on smart credit card use, particularly after new credit rules that took effect in 2010, with our "12 Credit Card Facts Quiz".
• Helpful Resources for Consumer Action Financial Literacy Workshop Leaders
  The Consumer Action staff prepared this guide to some online resources that can help you prepare for workshops and trainings.
• Rebuilding Credit Crossword Game
  The Consumer Action outreach staff developed this training game to help teach the concepts of rebuilding credit.
• CARD Act Quiz
  Consumer Action created this short exercise to help community educators teach some of the concepts in the new CARD Act provisions.
• California Lifeline training materials
  To help you engage your audience while teaching the California Lifeline module, Consumer Action's outreach and training staff has developed a set of interactive training materials and handouts.
• ID Theft Quiz
  The ID Theft Quiz Game is a fun way to teach important concepts about this prevalent form of fraud.
• Fraud Bingo Game
  Consumer Action's Fraud Bingo is a fun activity you can use in your trainings.
• Educational training modules
  All Consumer Action's training modules (brochures in five languages, leader's guides, curricula and PowerPoint slides) have been consolidated in a new section of our web site.
• Teaching Adults - PowerPoint presentation
  By understanding why and how adults learn, trainers and presenters can create more effective and successful financial literacy programs for their participants. These free PowerPoint slides can be used to bring this point home in your trainings and presentation.